Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email address, password, organization details
• Profile Information: Job title, department, contact preferences
• Content: Videos, scripts, stakeholder lists, project data, communications
• Payment Information: Billing address, payment method details (processed securely by Stripe)
• Communications: Messages, support requests, feedback

Information We Collect Automatically

• Usage Data: Features used, time spent, interaction patterns
• Device Information: Browser type, operating system, IP address
• Log Data: Access times, pages viewed, errors encountered
• Analytics: Performance metrics, user engagement data

Third-Party Integrations

When you connect third-party services (social media, email platforms), we collect data necessary to provide integration functionality, subject to those services' privacy policies.

2. How We Use Your Information

• Service Delivery: Provide, maintain, and improve Stakeholder Studio features
• AI Processing: Generate content, insights, and recommendations
• Communication: Send updates, notifications, and support responses
• Analytics: Understand usage patterns and improve user experience
• Security: Detect fraud, abuse, and maintain platform security
• Legal Compliance: Meet regulatory requirements and enforce our terms
• Marketing: Send promotional content (with your consent)

3. Information Sharing and Disclosure

We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

When We Share Information

• Service Providers: Trusted partners who help us operate (hosting, analytics, payment processing)
• Team Members: Within your organization as configured by your account settings
• Legal Requirements: When required by law, court order, or to protect rights and safety
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• With Your Consent: When you explicitly authorize sharing

Third-Party Services

We use trusted service providers including AWS (hosting), OpenAI (AI processing), Stripe (payments), and analytics providers. These partners are contractually bound to protect your data.

4. Data Security and Protection

• Encryption: Data encrypted in transit (TLS) and at rest (AES-256)
• Access Controls: Role-based access with multi-factor authentication
• Infrastructure: SOC 2 compliant hosting with AWS
• Monitoring: 24/7 security monitoring and incident response
• Regular Audits: Security assessments and vulnerability testing
• Data Backups: Secure, encrypted backups with retention policies

While we implement industry-standard security measures, no system is 100% secure. We promptly notify users of any significant security incidents.

5. AI Processing and Content Generation

AI Features

Stakeholder Studio uses artificial intelligence to provide content generation, insights, and recommendations. This section explains how AI processing works with your data.

How AI Processes Your Data

• Content Analysis: AI analyzes your uploaded content (videos, text) to generate insights and summaries
• Script Generation: AI creates communication scripts based on your input and preferences
• Stakeholder Insights: AI processes stakeholder data to provide engagement recommendations
• Content Optimization: AI suggests improvements for communication effectiveness
• Automated Categorization: AI helps organize and categorize your content and stakeholders

AI Data Handling

• AI processing occurs through secure, encrypted connections to third-party AI services
• Your data is not used to train or improve third-party AI models
• AI-generated content is provided as suggestions and should be reviewed before use
• You retain full control over any AI-generated content
• AI processing logs are retained only for service improvement and troubleshooting

AI Content Disclaimers

• AI-generated content is provided for assistance only and may contain errors
• You are responsible for reviewing and verifying all AI-generated content
• AI recommendations should not be considered professional advice
• You retain full responsibility for any content you publish or distribute
• AI processing capabilities may be updated or modified without notice

6. Your Rights and Choices

Data Rights

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Export your data in a structured format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests

Communication Preferences

You can opt out of marketing communications at any time through your account settings or unsubscribe links. Essential service communications cannot be disabled.

Account Deletion

You can delete your account at any time. We retain data for 30 days for recovery purposes, then permanently delete it unless required by law to retain it longer.

6. Data Retention and International Transfers

Data Retention

• Account Data: Retained while your account is active
• Content: Retained until you delete it or close your account
• Usage Data: Aggregated data retained for analytics (anonymized after 2 years)
• Legal Requirements: Some data retained longer for compliance

International Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure adequate protection through standard contractual clauses and other safeguards.

7. Cookies and Tracking

Types of Cookies

• Essential: Required for basic functionality (cannot be disabled)
• Analytics: Help us understand usage patterns
• Preferences: Remember your settings and choices
• Marketing: Track campaign effectiveness (with consent)

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

8. Children's Privacy

Stakeholder Studio is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use after changes indicates acceptance of the updated policy.

10. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us:

• Email: mystakeholderstudio@gmail.com
• Address: Stakeholder Studio, Inc.
• Response Time: We respond to privacy requests within 30 days